Introduction & Acceptance

The website www.thetwobarbers.com is an online store for premium beauty & grooming products for women and men (hereinafter the “Website”), owned by THE TWO BARBERS E.E., registered address: Eleftheriou Venizelou 87, 41222 Larissa, Greece, VAT No.: 801168400 (Larissa Tax Office), GEMI: 150669140000. Email: info@thetwobarbers.com, Tel.: +30 2410 007 134 • E-shop support line: 2416007114 (hereinafter the “Company”).

By accessing/using the Website and/or placing an order you unconditionally accept these Terms. Contracts are concluded in the Greek language.

General Terms & Changes

The Company may amend/revise these Terms and update the Website without prior notice. The currently applicable Terms are published on this page; periodic review is recommended.

The Company is committed to the accuracy of essential identity and transaction information. In cases of good-faith errors/omissions, corrections may be made once identified.

Product Information

Packaging/labels may contain more and/or different information (description, country of origin, ingredients, allergens, etc.). Always read labels, warnings and instructions before use. For specific questions, contact the manufacturer or our team.

Limitation of Liability & Availability

The Company strives for proper operation and up-to-date content. Availability is not guaranteed; customers are informed promptly in case of changes. Content is provided “as is”. To the fullest extent permitted by law, the Company is not liable for direct/indirect/consequential losses arising from use or inability to use the Website, delays/cancellations due to force majeure, etc.

Intellectual & Industrial Property

Trademarks, logos, texts, images, graphics, designs, etc. are owned by the Company or third parties (under license) and protected by Greek/EU/international law. Reproduction, modification, transmission, distribution or misleading use without written consent is prohibited.

User Responsibility

Users must use the Website lawfully and fairly, in good faith and according to business ethics. In particular, users must NOT:

• Post/transmit unlawful or offensive content that harms the Company/third parties or violates confidentiality/privacy.
• Post content offensive to public morals, social values, or minors.
• Transmit content without rights (confidential/proprietary information, insider information, etc.).
• Infringe third-party rights (patents, trademarks, trade secrets, copyrights, etc.).
• Transmit viruses/malicious code or anything that interrupts/damages software/hardware.
• Intentionally or negligently violate applicable law.
• Harass third parties in any way.
• Collect/store others’ personal data without a lawful basis.

Limited License

A non-exclusive, non-transferable, personal right of access/use is granted for personal purposes. This does not transfer title and is subject to: (1) retaining all copyright/proprietary notices on copies, and (2) not modifying/publicly displaying/distributing/ commercially exploiting Website content unless expressly permitted.

Links

The Website may include links to Company or third-party pages. Third-party pages are not controlled by the Company; we bear no responsibility for their content/updates/transmissions. Links are provided solely for convenience and do not constitute endorsement.

Transactions & Security

Connections and payments are protected with SSL/TLS encryption. Payments are processed by certified providers. Keep your login credentials confidential and inform us immediately of any suspicious activity.

Payment Methods (Cards, Viva Wallet, SEPA/IBAN)

• Cards: Credit/debit/prepaid (Visa, Mastercard, etc.) via certified providers.
• Viva Wallet: Payment processing by an authorised Payment Institution (PCI DSS).
• SEPA/IBAN bank transfer: Transfers within SEPA in EUR. Orders are fulfilled after payment confirmation to our account (usually 1–2 business days). Any bank fees/charges are borne by the customer. Please include your order number in the “Reference/Reason” field.

Note: We do not store card details on our servers; processing is performed by the payment providers.

Data Protection & Cookies (Summary)

Personal data are processed in accordance with GDPR (EU) 2016/679 and Greek law. Your rights: access, rectification, erasure, restriction, portability, objection. To exercise rights or for enquiries, contact info@thetwobarbers.com.

We use cookies for functionality, analytics and user experience. Manage them via your browser settings. See our Privacy & Cookies Policy.

Returns, Defective & Withdrawal

Full policy: Returns & Exchanges. Summary:

• Wrong/non-conforming delivery & lack of conformity: repair/replacement at no charge; return/re-shipment costs covered by the Company.
• DOA (Dead on Arrival): return within 7 days of delivery; replacement or refund via the original payment method.
• Withdrawal (14 days): refund of the product price and the standard initial shipping; return shipping costs are borne by the customer. Hygiene/personal-care items unsealed, personalised goods, etc., are excluded as provided by law.

Alternative Dispute Resolution (ODR)

Consumers may use the EU ODR platform: webgate.ec.europa.eu/odr.

Frequently Asked Questions (FAQ)

Final Provisions

Force Majeure: No liability for events beyond reasonable control.
Severability: If any provision is invalid, the remaining terms remain in force.
Governing Law – Jurisdiction: Greek law; the courts of Larissa have jurisdiction.

Contact: +30 2410 007 134 / 2416007114 • info@thetwobarbers.com