Via thetwobarbers.com. Add products to your cart, proceed to checkout, enter your shipping/payment details and confirm. You can checkout as a guest or create an account.

You’ll receive a confirmation email. If you can’t find it, check your Spam/Junk folder or contact us.

Yes—please contact us as soon as possible. If the order hasn’t shipped yet, we’ll help adjust or cancel it.

Once shipped, we’ll send you a tracking number/link from the courier or from us.

We ship from our distribution center within 24 hours of completion, provided all items are in stock. Weekend orders are processed on Monday.

Typically 1 business day within mainland Greece and 2 business days for islands/remote areas, subject to external factors (weather, carrier network load, etc.).

• BOX NOW Lockers – Fast delivery, 24/7 pickup
• Elta Courier
• Geniki Tachydromiki
• Courier Center
• ACS Courier

Available options for your address and estimated delivery times appear at checkout.

Where supported by the courier, Saturday delivery may be available as an optional service.

All current shipping/COD charges and available options are shown clearly at checkout before payment.

• Card via Viva Wallet (Visa, Mastercard, etc. – 3D Secure, PCI DSS).
• PayPal – complete your payment in PayPal’s secure environment.
• Bank Transfer (SEPA/IBAN) – processing starts after payment is credited.
• Cash on Delivery (where available).
• Klarna – Pay in 3 / Pay Later (where offered, subject to Klarna approval).

We do not store card details; entry is handled on the secure pages of the payment provider.

Include your order number in the payment reference. Processing starts after payment is credited (usually 1–2 business days). To speed things up, email us the proof of payment at info@thetwobarbers.com.

Please check your details, available balance and 3D Secure. You can also choose another method. Klarna approvals are decided solely by Klarna.

Contact us. We fully cover the cost of return and re-shipment (please follow our recommended return method).

For lack of conformity we provide repair/replacement at no cost; if not feasible, price reduction/refund. For DOA, return within 7 days of delivery for replacement/refund after inspection.

• Within 14 days of delivery, no reason required, return items in original condition.
• We refund the product price and the standard initial shipping (not express/Saturday services).
• Return shipping costs are borne by the customer.
• Use beyond necessary inspection may lead to a value deduction.
• Exceptions include unsealed personal care/hygiene items, personalised goods, etc.

Fill out the Return Form or contact our Returns Team.

10% back on regular prices and 5% on sale items, plus exclusive perks and early access where applicable.

After 15 days from earning points. Joining is free.

No—you can checkout as a guest. An account helps with order history, faster checkout and easier returns.

Yes. Select “Invoice” at checkout and enter your billing details.

We use TLS/SSL encryption and certified payment providers. See: Secure Transactions.

Yes. We offer authentic, certified products sourced from official distributors/brands.

Packaging may contain more/up-to-date details. Always read the label and instructions before use.

Where available, you’ll see the option in the cart/checkout. For special requests, contact us.

Please check validity dates, minimum spend, brand/product exclusions or conflicts with already discounted items. Some coupons cannot be combined.

Only what is necessary for ordering/shipping/support. For preference/analytics/marketing cookies we provide an explicit opt-in/opt-out via banner/settings.

Email us at info@thetwobarbers.com. See Personal Data.