Frequent Questions

You have two convenient options for placing your order:

1. Online Ordering

Enjoy the convenience of ordering from our website at any time. Simply follow these steps:

• Visit our website and browse our range of products.
• Select the items you wish to purchase and add them to your cart.
• Proceed to checkout, fill in your details, and choose your preferred payment method.
• Complete your order and receive a confirmation email shortly after.

2. Phone Ordering

For those who prefer to place their orders over the phone, we are here to assist you. Call us at any of the following numbers and one of our representatives will be happy to help:

• 2416 007114
• 2416 007134
• 2411 416107

Phone orders are accepted during our business hours. Please have your order details and contact information ready for a smooth ordering process.

How to Know Your Order Was Successful

Upon completion of your order, you will receive an automated email confirming your order. This email will include all the details of your order, such as the items purchased, the total amount, and the shipping information.

What to Do If You Don't Receive the Confirmation Email

If you do not receive the confirmation email within a few minutes of completing your order, please follow these steps:

1. Check Your Spam/Junk Folder: Sometimes automated emails may end up in your spam or junk folders. Make sure to check these folders in your email account.

2. Contact Customer Service: If you do not find the confirmation email in your spam folder, please contact our customer service team for assistance. You can reach us at the following numbers:

   • 2416 007114
   • 2416 007134
   • 2411 416107

Our team is always ready to help you and confirm the status of your order.

Why Receiving the Confirmation Email is Important

The confirmation email serves as proof of your order and contains all the necessary information for tracking and completing your order. Keep this email until you receive your products so that you have access to all relevant details in case you need support.

Steps to Apply Your Discount Coupon

To use the discount coupon you received, follow these steps:

1. Add Products to Your Cart:

   • Browse our website and select the products you wish to purchase.
   • Add the selected products to your shopping cart.

2. Enter the Coupon Code:

   • Before completing your order, go to the "Shopping Cart" page.
   • On this page, you will find a field to enter the coupon code.
   • Type in your coupon code in the provided field and click "Apply."

3. Complete Your Order:

   • Ensure the discount has been applied correctly to your order total.
   • Proceed with the checkout process by entering the required shipping and payment information.

Troubleshooting

If you encounter any problems while using your discount coupon, please contact our customer service team. We are here to help! Call us at the following numbers:

• 2416 007114
• 2416 007134
• 2411 416107

Our team will provide immediate assistance to ensure your coupon is applied correctly to your order.

How to Track Your Order

You can easily track your order by following these steps:

1. Obtain Your Shipping Code:

   • After your order is dispatched, you will receive a shipping code via email or SMS from us.

2. Visit Our Website:

   • Go to our home page.
   • Look for the "<Order Tracking>" section.

3. Enter the Shipping Code:

   • Enter the shipping code you received in the search field.
   • Click "Search" to view the current status of your order.

Tracking Through the Courier's Website

Alternatively, you can track your order through the website of the courier you selected for delivery. Follow these steps:

1. Visit the Courier's Website:

   • Go to the website of the courier you chose during your order.

2. Enter the Shipping Code:

   • Look for the order tracking option on the courier's website.
   • Enter your shipping code in the search field and click "Track" or "Search."

Troubleshooting

If you encounter any issues while tracking your order, please contact our customer service team. We are here to help! Call us at the following numbers:

• 2416 007114
• 2416 007134
• 2411 416107

Our team will provide immediate assistance and information regarding your order.

To ensure the timely and secure delivery of your orders, we collaborate with the following reliable courier company:

DHL Express

For tracking your order via DHL Express, visit their website and enter your tracking code in the search field.

How to Track Your Order

1. Receive Your Tracking Code:

   • After your order is dispatched, you will receive a tracking code via email or SMS from us.

2. Visit the Courier's Website:

   • Go to the DHL Express website.

3. Enter the Tracking Code:

   • Look for the order tracking option.
   • Enter your tracking code in the search field and click "Track" or "Search."

Troubleshooting

If you encounter any issues while tracking your order, please contact our customer service team. We are here to help! Call us at the following numbers:

• 2416 007114
• 2416 007134
• 2411 416107

Our team will provide immediate assistance and information regarding your order.

Shipping Costs and Cash on Delivery Fees

The cost of shipping and cash on delivery (COD) depends on the weight of your order and the destination country. These details will be displayed at the end of your order.

Payment Methods

You can pay using the following methods:

Credit Card

Pay securely using your credit card. We accept all major credit cards.

Bank Deposit

Make a deposit directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

PayPal

Pay easily and securely using PayPal. You can link your bank account, credit card, or debit card to your PayPal account.

Cash on Delivery (COD)

Pay with cash upon delivery. This option is available for specific locations and courier services.

If for any reason you are not completely satisfied with your order, you can replace the products of your choice within 14 days from the date of the receipt. To process an exchange, you will need to fill out and submit the Return Form electronically.

Steps for Returning or Exchanging Products:

1. Check the Receipt Date:

   • Ensure that your return or exchange request is within 14 days from the date of the receipt.

2. Complete the Return Form:

   • Fill out the Return Form provided on our website. Include all necessary details about the products you wish to return or exchange.

3. Submit the Return Form:

   • Submit the completed Return Form electronically through our website.

4. Prepare the Products for Return:

   • Ensure that the products are in their original packaging and in the same condition as you received them.

5. Ship the Products:

   • Follow the instructions provided after submitting the Return Form to ship the products back to us.

Additional Information

• Return Approval: Once we receive your return request, we will review it and provide you with further instructions.
• Refund or Exchange: Depending on your preference and product availability, we will either issue a refund or send you the replacement products.

If you have any questions or need assistance with the return process, please contact our customer service team.

Authenticity Guarantee

We are authorized distributors of all the brand names featured on our site and we guarantee the complete authenticity of every product displayed.

Proof of Authenticity

The authenticity of our products is proven through the following:

• Sales Receipt: The sales receipt you receive with your purchase serves as proof of the authenticity of the products.
• Brand Logos: Our products bear the official brand logos of their manufacturers.
• Tags and Packaging: The products come with the original tags and packaging from the manufacturers, which are key indicators of their authenticity.

You can be confident that every product you purchase from us is 100% authentic and meets the highest quality standards.