Thetwobarbers.com undertakes to dispatch the products from the distribution center within 24 hours of the completion of the order, provided they are available.
For orders where bank deposit is chosen as the payment method, the order will be shipped as soon as the deposit is confirmed.
Any orders placed over the weekend will be processed from (the following) Monday.
Security
thetwobarbers.com insures each order during the entire period of transport and until it is delivered to the user. From the moment the user signs for the receipt of the order, the responsibility is his.
Shipping Terms and Conditions
SHIPPING COSTS IN EUROPEAN COUNTRIES -> 14,00€
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; thetwobarbers.com has no control over these charges, or can thetwobarbers.com predict what they may be.
Please note: You can check your tracking at www.dhl.com. You will not see tracking updates, but you will see that your package has been shipped out and is on its way to you.
Shipping Restrictions
Products that contain alcohol or compressed air are potentially hazardous for shipping. We are only able to ship these items in Europe. If you are a non-EU countries customer, these items will be refunded and will not be shipped.
Whether you're shopping on our website or visit us for products and services in our stores, we want you to be confident that shopping and shipping with us will be a hassle-free experience.
For any questions that aren't answered below, feel free to reach out to us at info@thetwobarbers.com
All orders received Monday – Friday will be dispatched in order of receipt and shipped on the same day. Orders received during the weekend will be shipped on Monday.
Orders will be delivered to the address given by the customer. This address may differ from the billing address.
Our company strives to offer our customers a great service. To be able to do this we need your help. If your order doesn’t arrive in perfect condition or if we fail to meet our delivery times contact us at info@thetwobarbers.com. We need your feedback in order to improve our service.
Some notes:
Unfortunately, certain items we can not ship overseas, if they are on the order we will have to cancel it... sorry in advance. Before placing your order, please be aware of any shipping/importation restrictions your particular country might impose on grooming products. Also be aware that shipping on international orders does not include applicable tax and duty charges that are based on your own country's unique policies. We just want to make you aware that there will potentially be a considerable shipping charge by the carrier/country for customs/tax charges. All international shipments will be signature required by the carrier and we cannot remove the requirement. We may also ask first-time international customers to confirm certain information before an order is shipped. Orders on which shipments are refused/undeliverable for non-payment of customs, taxes and duties, the cost of the order will be refunded minus the price of shipping and a 30€ non-delivery fee. In the event that an order's tracking updates list the package as delivered, but the guest does not receive this package, the guest will be refunded for the value of their order excluding the shipping charges.
Backorders
Sometimes a particular solution is so popular we just can't keep it in stock. If you happen to order one of these items before we have a chance to mark it as unavailable, here's what will happen.
We'll notify you via email if an item is out-of-stock before we ship anything. Your complete order will ship as soon as the out-of-stock item becomes available. If you prefer to cancel the out-of-stock item or make a substitution so your order can ship sooner, just let us know.
Undeliverable Packages
For International Orders on which shipments are refused/undeliverable for non-payment of customs, taxes and duties, the cost of the order will be refunded minus the price of shipping and a 30€ non-delivery fee. In the event that an order's tracking updates list the package as delivered, but the guest does not receive this package, the guest will be refunded for the value of their order excluding the shipping charges.
If you mistakenly put the incorrect shipping address on an order, while we would love to help out, we unfortunately cannot take responsibility for this and you will not be refunded.
FREQUENTLY ASKED QUESTIONS
Q: How quickly do you ship orders?
A: Fast. Usually orders are shipped within one business day. The only thing that might delay an order is if we're waiting for an item to arrive, or, if you place an order over a busy weekend.
Every order, every time.
Q: Do you ship to Internationally?
A: We certainly do. Please see above for rates and restrictions.
Q: You shipped me the wrong item/an item was damaged in my package.
A: Sorry about that. Mistakes do happen. Send us an email at info@thetwobarbers.com and we'll get the correct item or a replacement out to you right away.
Q: Why are delivery charges/minimum order amounts so high?
A: We're always working with our shipping providers to reduce costs. We never profit on shipping -- if we're going to make money, it's going to be because of our awesome products and service. The minimum order amounts and delivery charges were set to ensure that we can keep providing you with the best service possible.
Q: How come it says you'll ship DHL for your standard Fast shipping?
A: Luckily we've built great relationships with this trusted shipping partner and we're able to see which service will get you your order fastest. Our shipping team chooses the fastest option for you so you'll look better, quicker. You'll receive a shipping confirmation email with all of the details on which service is delivering your order, including a tracking link so you can keep tabs on your package.
Transport
Shipping is done by courier. The delivery of your order is made within 24 hours for the entire Greek territory except for all the islands where the delivery is made in 2 working days.
thetwobarbers.com is not responsible for delays not caused by its own fault or due to force majeure.
In the event that the user wishes to have the products delivered to him in a shorter period of time, (Saturday delivery) he will be charged extra.